SHIPPING, CANCELLATION, RETURN & REFUND POLICY
Shipping Policy
We usually ship the product within 2 working days after receiving the order & try and deliver them within 10 working days.
Cancellation Policy
As per our policy no cancellation of orders is allowed after placing the orders. However, returns are accepted as per our return policy. Refunds, if applicable, shall be initiated within 10 working days from the date of acceptance of the returns of goods as per standard policy. The returns it will be processed through same mode within 10 working days.
Returns
Our policy lasts 7 days from date of delivery. If more than 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
- Was delivered in a physically damaged condition
- Has missing parts or accessories
- Is a different product from what was ordered
To be eligible for a return, your item must be returned in their original condition, with price tags intact and the original manufacturer’s box/packaging as delivered to you.
To complete your return, we require a receipt or proof of purchase.
To return your product, you should mail your product to:
B-303, Shivsagar Industrial Estate, Kotkar Compound, Near Umiya Mata Temple, Goregaon East, Mumbai 400063
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@toiing.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@toiing.com and send your item to:
B-303, Shivsagar Industrial Estate, Kotkar Compound, Near Umiya Mata Temple, Goregaon East, Mumbai 400063
Contact: +91 9920933873